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Kustomer

CRM platform with AI-powered service

4.3

paidintermediateVerifiedSince 2015-01

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About Kustomer

Kustomer is a customer service CRM platform that uses AI to help support teams deliver personalized, efficient service at scale. It provides a unified customer timeline, intelligent routing, and AI-powered bots to automate routine inquiries. The platform is designed for mid-market and enterprise businesses.

Acquired by Facebook (Meta) in 2020, Kustomer combines traditional CRM capabilities with modern AI-driven automation. It supports omnichannel communication including email, chat, SMS, and social media.

Platforms

WebiOSAndroidAPI

Best For

TeamsEnterprise

Capabilities & Features

API Access

Customizable

Memory

Collaboration

Not Available

Free Tier

No Signup Required

Open Source

Works Offline

Multimodal

Voice Input

Image Input

Image Output

Video Input

Video Output

Audio Output

File Upload

Web Search

Code Execution

Plugins

White Label

Self-Hostable

Browser Extension

Ideal Use Cases

chatproductivity

Pricing

Free TierActive

No free tier

Paid Plan

Starting at $89/user/mo

Get Started

Pros & Cons

Unified customer timeline

Strong omnichannel support

Backed by Meta

Expensive for small teams

Steep learning curve

Alternatives

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Sierra

Conversational AI for customer experience

Sierra is a conversational AI platform that helps brands deliver exceptional customer experiences through intelligent virtual agents. It enables companies to build, deploy, and manage AI-powered customer service agents that can handle complex conversations naturally. Sierra focuses on brand-safe, on-message interactions.

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