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Help Scout
Customer Service AI

Help Scout

Customer service for teams

4.5
paidbeginnerVerifiedSince 2011-01
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About Help Scout

Help Scout provides a shared inbox and knowledge base platform designed for customer support teams. It focuses on delivering personal, human customer experiences at scale.

Founded in 2011, Help Scout serves over 10,000 businesses with its customer service platform.

Platforms
WebiOSAndroid
Best For
TeamsEnterprise
Screenshot
Help Scout screenshot

Capabilities & Features

Free Tier
API Access
Customizable
File Upload
Plugins
Collaboration
No Signup RequiredOpen SourceWorks OfflineMultimodalVoice InputImage InputImage OutputVideo InputVideo OutputAudio OutputWeb SearchCode ExecutionMemoryWhite LabelSelf-HostableBrowser Extension

Common Use Cases

1

chat

2

productivity

Pricing Modelpaid

Free Plan

30-day free trial

Paid Plan

Starts at $20/mo

Get Started

Pros & Cons

Intuitive interface

Excellent knowledge base

Great for small teams

No phone support

Limited automation in basic plans

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