NeedAITool — AI Tools Directory
LiveChat
Customer Service AI

LiveChat

Real-time customer chat

4.4
freemiumbeginnerVerifiedSince 2002-01
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About LiveChat

LiveChat provides real-time customer communication tools with AI assistance for support teams. It includes chat, ticketing, and knowledge base features.

Founded in 2002, LiveChat serves over 30,000 companies worldwide with customer communication solutions.

Platforms
WebiOSAndroidDesktop
Best For
TeamsEnterprise
Screenshot
LiveChat screenshot

Capabilities & Features

Free Tier
API Access
Customizable
File Upload
Plugins
Collaboration
No Signup RequiredOpen SourceWorks OfflineMultimodalVoice InputImage InputImage OutputVideo InputVideo OutputAudio OutputWeb SearchCode ExecutionMemoryWhite LabelSelf-HostableBrowser Extension

Common Use Cases

1

chat

2

productivity

Pricing Modelfreemium

Free Plan

14-day free trial

Paid Plan

Starts at $20/mo

Get Started

Pros & Cons

Easy to set up

Reliable uptime

Good mobile apps

Limited AI features

Basic reporting in lower tiers

Alternatives

View all
Intercom

Intercom

AI-powered customer messaging platform

Intercom provides a complete customer communication platform with AI-powered chatbots, help desk, and messaging tools for support teams. It combines live chat, bots, and knowledge base to deliver personalized customer experiences at scale.

paid
Zendesk

Zendesk

Complete customer service suite

Zendesk offers a full customer support platform with AI-powered ticketing, live chat, and knowledge management. It helps teams manage customer conversations across email, chat, social media, and phone.

freemium
Brainfish

Brainfish

AI help center answers any customer question instantly.

Brainfish provides AI-powered help center solutions that can instantly answer any customer question. It uses advanced natural language processing to understand and respond to user queries. The tool is designed to improve customer support efficiency and reduce response times.

freemium
KaiCalls

KaiCalls

Your business phone, answered by Kai. Set up in 3 minutes.

KaiCalls provides an AI-powered virtual receptionist that answers business calls 24/7. It handles appointments, inquiries, and call routing with natural conversation. Small businesses can set up professional phone handling without hiring staff.

freemium
Interactions

Interactions

AI virtual assistants for business communication

Interactions provides AI-powered virtual assistants for better business communication. It enables companies to automate customer interactions and improve service efficiency. The platform integrates with existing systems to streamline workflows.

paid
Ultravox.ai

Ultravox.ai

Speech-native voice AI agents

Ultravox.ai builds speech-native voice AI agents for real-time conversational interactions. It enables developers to integrate advanced voice capabilities into applications with low latency. The platform supports multiple languages and custom voice models for diverse use cases.

paid

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