Tidio
Live chat with AI chatbots for websites
About Tidio
Tidio combines live chat, chatbots, and AI-powered customer support tools in one platform for online businesses. Its AI chatbot, Lyro, can automatically resolve up to 70% of customer queries using natural language understanding. The platform integrates with Shopify, WordPress, and other popular website builders.
Founded in 2014 and based in Poland, Tidio serves over 300,000 businesses worldwide. The company added AI capabilities through its Lyro product to compete in the automated support space.
Capabilities & Features
Common Use Cases
chat
productivity
Free Plan
Free plan with 50 conversations/mo
Paid Plan
Lyro AI from $39/mo
Pros & Cons
Generous free plan
Easy to set up
Multi-channel support
AI features require paid plan
Limited customization on free tier
Alternatives
View allLiveChat
Real-time customer chat
LiveChat provides real-time customer communication tools with AI assistance for support teams. It includes chat, ticketing, and knowledge base features.
Ultravox.ai
Speech-native voice AI agents
Ultravox.ai builds speech-native voice AI agents for real-time conversational interactions. It enables developers to integrate advanced voice capabilities into applications with low latency. The platform supports multiple languages and custom voice models for diverse use cases.
Signapse
AI sign language translation
Signapse provides real-time AI-powered translation between spoken language and sign language. It aims to break communication barriers for the deaf and hard-of-hearing community.
Intercom
AI-powered customer messaging platform
Intercom provides a complete customer communication platform with AI-powered chatbots, help desk, and messaging tools for support teams. It combines live chat, bots, and knowledge base to deliver personalized customer experiences at scale.
Amazon Connect Health
Agentic AI for healthcare, built for the people who deliver it
Amazon Connect Health is an agentic AI solution designed specifically for healthcare professionals. It streamlines patient interactions and administrative tasks, allowing healthcare providers to focus on delivering quality care.
Brainfish
AI help center answers any customer question instantly.
Brainfish provides AI-powered help center solutions that can instantly answer any customer question. It uses advanced natural language processing to understand and respond to user queries. The tool is designed to improve customer support efficiency and reduce response times.
Compare Tidio with Alternatives
Side-by-side feature, pricing, and pros & cons breakdowns